Frequently Asked Questions
Q: What services can you provide regarding customization?
A: We accept OEM and ODM orders. We can customize the packaging, logo, colors, and fragrances based on your specific formal design requirements.
Q: How can I obtain product samples?
A: Samples are free for you, though new clients are expected to cover courier costs. This charge can be deducted from the payment of a formal order. You can also arrange a remote pick-up service via DHL, Fedex, or UPS.
Q: What are the standard delivery times for orders?
A: For a standard MOQ of 5000pcs, delivery typically takes 10 to 25 days, varying up to 30 days depending on the specific product style and quantity ordered.
Q: What are your accepted payment terms?
A: For orders under 1000 USD, 100% in advance. For orders over 1000 USD, 30% T/T in advance and 70% balance before shipment. We support T/T, L/C, D/A, and D/P.
Q: Do you accept small quantity orders?
A: Yes, we are willing to grow with small retailers or start-up businesses and accept small initial orders to support your growth.
Q: Does your facility comply with international standards?
A: Yes, our production adheres to ISO 14001, ISO 9001, and ISO 45001 standards to ensure high-quality and safe manufacturing processes.